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Open Position
Customer Support Team Lead
Department
Outsourcing
Location
Lagos, Nigeria
Contract
Full Time
Lagos, NigeriaAfrica
Role Overview
This role is designed for someone who can bring reliability and visible team structure to a growing support operation.
You will coordinate performance, communication flow and delivery consistency across a client-facing team.
Responsibilities
- Lead support agents and manage daily workload distribution.
- Track SLAs, quality signals and escalation handling.
- Coach team members and support onboarding quality.
- Provide clear status reporting to internal and external stakeholders.
Requirements
- 2+ years in team leadership or support operations.
- Strong organizational skills and communication discipline.
- Experience managing service quality or team KPIs.
- Ability to work with process and operational structure.